Virtual Moderation Assistance: Creating Design Guidelines for Virtual Assistants Supporting Creative Workshops


To remain competitive, businesses need to develop innovative and profitable products, processes and services. The development of innovation relies on novel ideas, which can be generated during creative workshops. In this context the Design Thinking approach, a problem-solving methodology based on collaboration, user-centricity and creativity, may be used. However, guidance and moderation of this process require a vast amount of skills and knowledge. As technologies like artificial intelligence have the potential of making machines our collaboration partner in the future, creating virtual assistants adapting human behaviors is promising. To reduce cognitive dissonance and stress on both the moderators and participants, we investigate the potential of a virtual assistant to support moderation in a Design Thinking process to improve innovative output as well as perceived satisfaction. We therefore developed design guidelines for virtual assistants supporting creative workshops based on qualitative expert interviews and related literature following the Design Science Research Methodology.

PACIS 2018 Proceedings
Dr. Timo Strohmann
Dr. Timo Strohmann
Creator of the site & Postdoctoral researcher

I created this site to share knowledge and experiences about the research method Design Science Research with scientists and interested people.

Dr. Dominik Siemon
Dr. Dominik Siemon

I conduct Design Science Research to create novel artifacts in a creative and innovative way, which can solve challenges in our digital society.

comments powered by Disqus